The journey·MMXXVI

Fifteen years
of work,
one connected practice.

QA, product, operations, live ops. Agencies, startups, a live MMO platform built for millions. The roles change; the practice is the same — a quiet through-line.

Londynn Metten
By Londynn — Mt. Shasta, 2026
The timeline

Fifteen years, in chapters.

Fifteen years, role by role — the work, the wins, and what stayed with her.

How she is leading
  • Lead AI delivery programs end-to-end, anchored to business outcomes rather than the tooling
  • Translate messy, real-world organizational problems into clear, shippable AI solutions
  • Partner with stakeholders to scope, prioritize, and ship human-in-the-loop AI
  • Bring structure and program rhythm to fast-moving AI work
How she is leading
  • Lead the readiness framework, contribution model, and product architecture
  • Author the Authentic AI integration patterns that guide founders through each chapter
  • Run early-access cohorts by hand, one circle at a time
  • Hold the vision: private by default, founder first, every dollar accounted for
From the chapter
Ashes of Creation — official logo
Homepage — the marketing site at Steam launch
Alpha access — three Alpha launches
Races — content the live-ops team kept current
What she changed
  • Partnered with external vendors to overhaul the build infrastructure — cutting build times from 8–10 hours to ~2 and saving over $1M in internal compute costs
  • Founded the 24/7 Live Ops function and authored the incident framework still in use
  • Led the Steam launch and three Alpha launches
  • Coached three producers and led seven cross-functional teams
The Steam launch of Ashes of Creation would not have happened without her.
Gunther FeldbaumerSenior Producer, Intrepid Studios
From the chapter
Zuri Group — logo
What she changed
  • Led product management for Expert Access — Zuri Group's in-house suite of 30+ tools that extend Blackbaud CRM, streamlining fundraising workflows and minimizing the manual work for nonprofit and higher-ed teams
  • Owned PRDs and acceptance criteria across the suite's fundraising and donor-management features
  • Shipped custom development for tailored client solutions on the Blackbaud CRM stack — donor-management workflows that universities and national orgs ran their giving programs on
  • Built out the Customer Request Portal and internal ticketing system
  • Built custom Engaging Networks solutions — working with clients to define the donor journey
  • Led the cross-org Zoho → Jira migration; designed the workflow and permissions model still in use today
From the chapter
ThrivSports · concept-to-launch period
What she changed
  • Shipped templated websites for 300+ clients with consistent quality
  • Owned QA strategy and the release process for mobile and web
  • Bridged business goals, design vision, and engineering execution
Londynn had an incredible knack for keeping our team charging forward no matter the hurdles. She bridged business goals, design visions, and engineering realities with seamless collaboration.
Alex WeberCEO, ThrivSports
From the chapter
Some of the team Londynn built and ran
Ponder · early product designs
Ponder · onboarding flows
What she changed
  • Founded and ran a digital agency from zero to scaled delivery
  • Designed scalable workflows for high-volume client work
  • Powered three early-stage startups end-to-end
Londynn was the spark that ignited Train Light Creative. Her vision for scalable workflows and user-centric design turned our initial ideas into reality.
Patrick MaxwellFounder, Train Light
Chapter 00 — Origins

The mountain isn't the backdrop. It's a co-author.

Londynn lives in Mount Shasta, California — a small town at the foot of a 14,179-foot stratovolcano. The kind of place you don't end up by accident. The kind of place that gets inside your work whether you let it or not.

She started her tech career on this same mountain in 2013 — at a small software company shipping app deployments for Stanford and major universities. She didn't know it then, but she was already doing the thing she still does: seeing patterns. How systems break. How teams misalign. How products miss the human they were built for.

She's raised a 72-pound Labernard named Nahla here (Labrador crossed with Saint Bernard, in case you're wondering) while leveling up from QA engineer to CEO — running her own agency through 300+ launches, leading teams on platforms built for millions of concurrent players, and authoring her own experiences into modern day poetry.

The mountain is patient. It rewards people who can hold complexity without rushing it.

Mount Shasta at sunset — the 14,179-foot stratovolcano above town
Mt. Shasta · 14,179 ftHome
Londynn (right) running with a friend, laughing
Where she came from
In the wild

Off the bio, on the porch.

Snapshots from the years between the chapters.

Londynn — second portrait
the long way around
Londynn at her working desk
the desk where it all happens
Londynn with a book of poetry, reading
always reading
Londynn at a museum, reflective
between the lines
Londynn in a flame hoodie, casual
off the clock
Londynn in candid joy
the through-line
An interlude

On Nahla.

The Lab who chose her.

“She has been through the world and she chose this one.”

Londynn working alongside Nahla, her Lab
Working hours · Mt. Shasta

Nahla walks the Mt. Shasta trails like a gargoyle — eyes scanning the tree line, ears tuned to anything that gets too close. She keeps the perimeter. She keeps the pace. She keeps the faith.

When Londynn is stuck — on a problem, on a sentence, on a feeling — Nahla noses the door and waits. A walk. That's the answer to almost everything. Outside, in the trees, with a Lab who has seen things and decided this human is worth protecting, the answer always comes loose.

If you've ever worked with someone who is calmer than the room, who notices the thing you didn't say, who can hold a long silence without rushing it — there's often a Lab somewhere in the story. In this one, her name is Nahla.

The Gargoyle

Watches the perimeter. Knows who belongs and who doesn't, before anyone else does.

The Compass

When the work loops, she points outside. A walk has resolved more problems than any whiteboard.

The Saint

Through the world and back, and chose this house. Loyalty is a strategy, not just a feeling.

Alis volat propriis · she flies with her own wings

Working with Londynn

What it looks like when she's on the team.

Three small scenes — composites of what people who've actually worked with her say happens, again and again, no matter what company she walks into.

How she starts

Day one of a new build

She opens the kickoff with one question: “What’s the boring failure mode here?” Twenty minutes in, the team is sketching three states of the system that nobody else asked about. By the end of the hour, you have a roadmap, an early read on what’s going to break, and a producer who already feels included.

How she shows up under pressure

When something goes wrong at 2am

The on-call channel pings. By the time you’ve joined, she’s already pulled the right four people in, written the timeline of what we know, and parked an action item for the postmortem. Calm, fast, no hero theater. The next morning, the framework gets a new line so this doesn’t bite us the same way twice.

What’s left after she’s there

Six months in

The producer she coached is running their own pod. The build pipeline you used to dread is shipping in two hours. The AI tool that was a sketch in October is now governing how the engineering org integrates models — and the doctrine she wrote is the document people quote in arguments.

Real voices from people who've actually worked with her live on the reviews page.

Read the reviews
Take the paperwork

Need it on file? Grab the resume.

The PDF is hand-tuned for hiring managers; the CSV is a line-item dump if you want to drop it into your ATS.

B.S. Computer Science · Southern Oregon University · 2018